Issue link: http://gadventures.uberflip.com/i/619656
G ADVENTURES BOOKING TERMS AND CONDITIONS Thank you for booking and/or travelling on a G Adventures tour with G Adventures Inc. These Terms and Conditions (the "Terms") apply to any travel products and/or services purchased from G Adventures, and govern the contractual relationship between you and G Adventures with respect to any such travel products and/or services (hereinafter, the "Products" or "Tours") operated by G Adventures. Please read these Terms carefully as by booking any Product with G Adventures or by travelling on a G Adventures Product you acknowledge that you: i) have read and understand these Terms, and ii) indicate your express acceptance of and agree to be bound by these Terms. If you have confi rmed a booking on any Products with more than one client named and booked on such booking, you shall be deemed to have accepted these Terms and Conditions on behalf of all clients named in the booking (including minors and those under a disability) and travelling on or otherwise participating in any Product(s) (hereinafter "you", the "Client(s)"), and by such travel or participation all passengers indicate their assent to these Terms. The Client who confi rmed the booking for any Product(s) is deemed to be the designated contact person for all other Clients named in such booking. Conditions of Carriage: All Clients booking any Product which includes or involves any carriage by sea, by booking such Product acknowledge and agree that they have carefully read and understand these Terms and Conditions, and G Adventures' Conditions of Carriage that are available at any time on the G Adventures' website (at http://www.gadventures.com/ terms-conditions/conditions-of-carriage/) or on request and are expressly incorporated into this contract where any Client purchases or travels on a Product including or involving carriage by sea. 1. THE BOOKING CONTRACT A booking is confi rmed and these Terms shall apply when G Adventures, or an authorized agent acting on G Adventures' behalf, have received the applicable deposit from the Client and the Client has received written confi rmation from G Adventures of such booking. The Client confi rming the booking must be no less than 18 years of age and agrees to provide full, complete and accurate information as requested by G Adventures to confi rm such booking. Any Client confi rming a booking on any Products with more than one Client named and booked on such booking represents and warrants to G Adventures that: i) they have all requisite consents and authority to make such booking on behalf of all other Clients named on the booking, and have communicated all necessary information to the other Clients in order for them to give free and fully informed authorization to do so; ii) the information that they are providing regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with G Adventures for the purposes of completing the booking; and iii) they will inform all other named Clients on the relevant booking of the applicability of these Terms to the booking and the Clients' relationship with G Adventures. 2. MEDICAL CONDITIONS & MEDICAL FORM All Clients are obligated to provide requested relevant medical information to G Adventures upon booking their Product(s), and may be required to complete the G Adventures Medical Form, available on the G Adventures website (at http://www.gadventures.com/medical_form) If: (a) a Client indicates that he or she has any pre-existing medical conditions which may have any impact on the Client's ability to complete activities included in the Product, the Client's ability to travel to remote areas removed from medical facilities, or which may have any impact whatsoever on the Client's ability to travel or the travel experience of others on the Product; OR (b) a Client is travelling on the MS Expedition or on any other trip designated by G Adventures as an "Expedition Trip" (together, "Expedition Trips") that Client must return a Medical Form, signed by a licensed, competent and practicing physician, to G Adventures prior to or in conjunction with that Client's fi nal payment in respect of the applicable booking. The Client agrees to complete the Medical Form honestly, accurately and represents and warrants to G Adventures that they will disclose all relevant medical information accurately and fully. G Adventures will maintain the information in strict confi dence, in accordance with the G Adventures Privacy Policy. G Adventures reserves the right to request proof or further information or professional medical opinions in certain instances where it is deemed in the best interests of the Client or necessary for the safe operation of the Products. G Adventures reserves the right to deny any Client permission to travel or participate in a Product where G Adventures, acting reasonably, deems necessary with regard to the health and safety of the booking Client, any other Clients travelling with G Adventures, or G Adventures staff or representatives, and may use information provided in the Medical Form, expert opinions, and other information in formulating such decision. G Adventures will provide a written explanation for any such decision upon request from the Client. In the event the Client has made a booking with G Adventures and subsequently is unable to complete the required Medical Form for any reason by the deadline indicated above, G Adventures reserves the right to treat such Client's booking as cancelled, and all applicable cancellation fees shall apply. Clients are responsible for assessing their own suitability and capability to participate in the Product such Client has booked. All Clients should consult their physician regarding their fi tness for travel, and adventure travel in particular. G Adventures encourages all Clients to seek their physician's advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the Client's travel with G Adventures. G Adventures does not provide medical advice. Certain Products may not be suitable for all people due to restrictions posed by limitations in mobility, physical or cognitive ability, pregnancy or various other physical or mental conditions. It is the Client's responsibility to assess the risks and requirements of each Product in light of such Client's limitations, physical and mental fi tness and condition, and any medical requirements or issues of such Client. G Adventures may refuse to carry pregnant women over 24 weeks or Clients with certain conditions if suitable accommodation or alternate Products or services cannot be arranged. Adventure travel, as off ered by G Adventures, by its nature involves visiting remote or less developed regions, where medical facilities may not meet the standards of those found in a Client's home country. The condition of medical facilities in the countries in which G Adventures operates varies and G Adventures makes no representations and gives no warranties in relation to the standard of such facilities or the quality, availability or accessibility of medical treatment in those regions. 3. SPECIAL REQUIREMENTS G Adventures will endeavor to accommodate the special requests of Clients, including but not limited to dietary and accommodation requests, but such requests do not form part of these Terms or the contract between Client and G Adventures and G Adventures is not liable for any failure to accommodate or fulfi ll such requests. Family Tour Requirements: In order to book any Products designated on G Adventures website, in relevant brochures, or otherwise indicated by G Adventures to be a "Family Tour", Clients must be travelling as part of a "Family Unit". A "Family Unit" shall consist of a group of two or more Clients, travelling and booking together, where at least one such Client is a child under the age of 18 at the date of fi rst travel (a "Minor Client") in the care of at least one of the accompanying adults. One Minor Client may accompany one or more adults for the purposes of being considered a Family Unit. G Adventures reserves the right to cancel the booking of any Clients travelling or purporting to travel on a Family Tour who, in its sole discretion, do not properly constitute a Family Unit in accordance with this section or otherwise do not meet G Adventures' requirements of participation in a Family Tour. Client Age Requirements: Clients aged 18 at date of fi rst travel are deemed to be adults. On all Products an adult Client over the age of 18 must accompany every 2 Minor Clients. Unless otherwise indicated in the applicable Product description, or otherwise by G Adventures, the minimum age for Clients travelling on a G Adventures Product is 12 years. To travel on a G Adventures-designated "Yolo" Tour, Clients must meet the minimum age requirement of 18 years of age as of the date of fi rst travel, along with other applicable age restrictions as promulgated from time to time by G Adventures. Minors: All Minor Client bookings are subject to review and approval by G Adventures. If the consent of a parent or any other person is required by applicable law, judgment, or decree for any Minor Client to travel, the accompanying adult Client is responsible for securing all such proper consent and ensuring that they and the Minor Client meet all legal requirements to travel on the applicable Family Tour and to enter into and depart from applicable countries and regions. G Adventures will not be responsible for any fees, damages, or losses incurred as a result of any failure on the part of a Client to secure such necessary consents, permits, and approvals. Each adult Client on a booking with any Minor Client is joint and severally responsible for the behavior and wellbeing of all Minor Client(s) on such booking, and expressly accepts these Terms on their behalf, including all assumptions of risk and limitations of liability contained herein. Each adult Client on a booking with any Minor Client assumes all responsibility for supervising and monitoring such Minor Client(s). G Adventures does not provide care services for Minor Client(s) and G Adventures and its representatives expressly disclaim any responsibility for chaperoning or controlling any Minor Client(s). 4. INSURANCE Client acknowledges that it is mandatory that all Clients obtain travel insurance with a minimum medical, evacuation, and repatriation coverage of US$200,000 covering all applicable dates of any travel with G Adventures and this insurance must cover personal injury and emergency medical expenses. On the fi rst day of each Tour, a G Adventures Tour Leader or other G Adventures representative will verify that all Clients have such insurance in place and coverage as per the required amounts above. It is strongly recommended and encouraged that Client's also extend their coverage to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. The Client acknowledges that the cost of the Tour does not include any insurance coverage for such Client, and that the Client is required to obtain separate coverage at an additional cost to the Product price. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable G Adventures Product. 5. PRICES, SURCHARGES AND TAXES Due to the nature of adventure travel and the prices of the resources on which it depends, the published price of any Product is subject to change at any time, before or after booking confi rmation, up to 30 days before the departure of such Product. Tours are priced and advertised exclusive of applicable sales taxes. After a confi rmation invoice has been issued by G Adventures to the Client, G Adventures reserves the right to impose surcharges on any Product(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fl uctuations, increases in taxes, or government action which impacts the price of the applicable Product(s), but only where the increase in question is greater than 2% of the original price paid for the Product (excluding add-ons, insurance, and taxes). G Adventures shall provide notice to the aff ected Client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section. Where the increase in price is greater than 7% of the price of the applicable Product, upon receiving notifi cation from G Adventures, the aff ected Client(s) may elect to either: (a) cancel the applicable Product booking without incurring any penalty; or (b) accept the change of price. The Client must notify G Adventures of their election within 14 days of receipt of notice of the increase, or they shall have been deemed to have accepted the price change and have accepted liability for payment of the increase. From time-to-time G Adventures may off er reduced pricing on selected Product(s). The reduced pricing applies strictly to new bookings, and bookings that have already been confi rmed (which for these purposes shall mean bookings in respect of which payment of at least a deposit has been received by G Adventures) are not entitled to the reduced pricing. 6. VALIDITY All dates, itineraries and prices are indicative only and the price quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be levied in accordance these Terms. Changes, revisions, or other amendments may be made to the particulars contained in any G Adventures brochure or on the G Adventures website before a contract is concluded, and such changes, revisions or amendments shall be incorporated herein as of the date of such amendment. The Client acknowledges that due to the changing nature of travel, they are responsible for keeping up to date on the details of their travel on the G Adventures website, including, but not limited to checking the website at least 72 hours prior to departure to ensure the Client has the most current Product details for the relevant Product as minor changes may have been made since the confi rmation of booking. 7. DEPOSITS Tours and Independent Tours: At time of booking any Product a non-refundable deposit of GBP£100, EUR€250, USD$250, CAD$250, AUD$250, CHF250, ZAR1000 or NZD$250, as applicable, per person per Tour is due from the Client to G Adventures. If the booking is made 60 days or less prior to departure, full payment is due at the time of booking. The non-refundable deposit should be sent to G Adventures or to the authorized agent through whom the Client has booked, depending on the original form of booking. G Adventures-designated FIT Tours, or certain Products combined with other forms of Products may require a higher deposit or full payment at the time of booking, which will be advised prior to the confi rmation of such booking. Expedition Trips: For any Clients traveling on Expedition Trips a non-refundable deposit of GBP£400, EUR€500, USD$750, CAD$750, AUD$750, CHF750, ZAR3000 or NZD$750, as applicable, per Client per Product booked is due at the time of booking of such Expedition Trip. If any booking on an Expedition Trip is made 90 days or less prior to the departure of such trip, full payment is due at the time of booking. The non-refundable deposit and signed Medical Form should be sent to G Adventures or to the authorized agent through whom the Client has booked, depending on the original form of booking. Lifetime Deposits: Should the Client cancel their booking (for any reason other than nonpayment or any other breach of these Terms), the deposit amount as defi ned above, will be held as a "Lifetime Deposit" with G Adventures, subject to the full extent of these Terms. Lifetime Deposits have no expiry and may be applied, by the Client who originally made the cancelled booking in respect of which such Lifetime Deposit was originally received, towards payment of a deposit on any other G Adventures Product. The Lifetime Deposit is transferable and may be transferred by the Client who originally made the booking to another individual of their choosing by providing notice of same to G Adventures in writing. Any additional costs, such as permit costs above the deposit amount are subject to diff erent terms and conditions and do not form part of such Lifetime Deposit. The Lifetime Deposit has no cash value. Only one Lifetime Deposit may be applied per Client, per Product booked. All Lifetime Deposits must be applied to a new Product booking that is of equal or greater value than the Product in respect of which such Lifetime Deposit was originally received. A Lifetime Deposit may not be applied to the same or similar dates of travel or a Product at a price lower than the Product which was cancelled and/or in respect of which the Lifetime Deposit was originally received. 8. CLIENT DETAILS REQUIRED FOR BOOKING As a condition to valid confi rmation of any booking with G Adventures (including all Products and Expedition Trips) the Client must provide all necessary information as requested by G Adventures along with their fi nal payment. If the Client fails to provide such information prior to the day full payment is due in respect of the relevant Product, an Administrative Fee will be charged to the Client in respect of any costs payable by G Adventures as a result of the Client's failure to timely provide the required information. In addition, if the Client fails to supply required information for certain Product inclusions such as air tickets, Inca Trail permits, and other inclusions, Client shall bear all responsibility and liability for any failure to obtain or provide such inclusion due to the Client's failure. G Adventures also reserves the right to treat such booking as cancelled and levy any cancellation fees deemed reasonable by G Adventures, in its sole discretion, where Client has not provided full booking details as requested by G Adventures by the relevant time. The information required from each Client will vary based on the Product(s) purchased, and the requirements will be communicated to the Clients, or to G Adventures' authorized agent, during the booking process. G Adventures will not be held responsible for any fees levied on the Client as a result of inaccuracies, late, misplaced, or otherwise incomplete or ineligible information provided by the Client. 9. AIRFARE Tour prices do not include international airfare or any other fl ights unless expressly mentioned in the inclusions. G Adventures will quote the best price available at the time of quoting for the travel dates requested. Quotes provide an indicative price only, and represent no price commitment by G Adventures or the applicable airline(s). G Adventures acts only as a sales agent for the applicable airline and the terms and conditions of the air ticket apply to the purchase and use of such ticket. Please consult the air carrier's applicable terms and conditions and/or conditions of carriage for important information regarding cancellation terms, limitations of liability, and other disclaimers. G Adventures is not responsible for changes in air itineraries or fl ight times and does not provide advice or alerts regarding air tickets or fl ight status or delays. 10. FINAL PAYMENT & ACCEPTANCE OF BOOKING Clients should refer to the confi rmation invoice sent by G Adventures and/or its authorized agent and/or their applicable confi rmation email for details regarding fi nal payment for any Products booked. Payment of the balance of the price for any Product (excluding Expedition Trips and FIT or custom-tailored Products) is due 60 days before the departure date of the fi rst Product to depart (of the Products included in such booking). Payment of the full amount due for any Expedition Trip is due 90 days before the departure date of the fi rst Product to depart (of the Products included in the relevant booking that includes the Expedition Trip). If full payment is not received by such due date, G Adventures may change the rate payable for the Product, or may treat the booking of such Product as cancelled and shall retain the deposit paid on booking as a cancellation fee, at G Adventures' sole discretion. If a Product is booked less than 60 days before the departure date of the fi rst Product to depart (of the Products included in such booking), or less than 90 days before the departure date of the fi rst Product to depart in a booking which includes an Expedition Trip, then the full amount is payable at the time of booking in order for the booking to be confi rmed. If, for any Product, payment terms diff er from those outlined in this section, the applicable terms will be communicated to the Client prior to booking and shall also be detailed on the applicable invoice. G Adventures is not responsible for any charges levied or charged by third parties and/or fi nancial institutions and payable by the Client as a result of credit card or other payment transactions in connection with the purchase of Products and will not refund or return any fees charged by such third parties in connection with payments made by Clients to G Adventures. 11. CANCELLATION BY THE CLIENT A Client may cancel their booking by notifying G Adventures or their booking agent, where applicable. The applicable cancellation fees shall be determined with reference to the date on which the request to cancel is received by G Adventures and are expressed hereinafter as a percentage of the total price paid for the cancelled Product, excluding any insurance products. Cancellation for Tour Product and Independent Tour Product: (a) Cancellation received 60 days or more before departure of fi rst Product to depart in relevant booking: Lifetime Deposit shall be held by G Adventures in accordance with the terms hereof, the remainder of the payments made by the Client to G Adventures in respect of the cancelled Product shall be refunded to the Client. (b) Cancellation received 59-30 days before departure of fi rst Product to depart in relevant booking: Lifetime Deposit shall be held by G Adventures in accordance with the terms hereof, an amount equal to 50% of the remainder of the payments made by the Client to G Adventures in respect of the cancelled Product shall be refunded to the Client. (c) Cancellation less than 30 days before departure of fi rst Product to depart in relevant booking: Lifetime Deposit shall be held by G Adventures in accordance with the terms hereof, and no further refund shall be payable to the Client. (d) Custom or FIT trips may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking. Cancellation for Expedition Trips: (a) Cancellation 90 days or more before departure of fi rst Product to depart in relevant booking: Lifetime Deposit shall be held by G Adventures in accordance with the terms hereof, the remainder of the payments made by the Client to G Adventures in respect of the cancelled Product shall be refunded to the Client. (b) Cancellation 89-60 days before departure of fi rst Product to depart in relevant booking: Lifetime Deposit shall be held by G Adventures in accordance with the terms hereof, an amount equal to 50% of the remainder of the payments made by the Client to G Adventures in respect of the cancelled Product shall be refunded to the Client. (c) Cancellation less than 60 days before departure of fi rst Product to depart in relevant booking: Lifetime Deposit shall be held by G Adventures in accordance with the terms hereof, and no further refund shall be payable to the Client Cancellation of Arrival Transfers, Pre and/or Post Night Accommodations and My Own Room: (a) Cancellation 31 days or more before departure: Clients shall receive a full refund in respect of cancelled Arrival Transfers, Pre and/or Post Night Accommodations and My Own Room. (b) Cancellation 30 days or less before departure: No refund shall be payable in respect of any cancelled Arrival Transfers, Pre and/or Post Night Accommodations and My Own Room. Cancellation of Pre/Post Cruise Add-Ons (including Transfers, Pre and/or Post Cruise Accommodations, and/or fl ights booked with Expedition Trips): (a) Cancellation 90 days or more before departure of fi rst Product to depart in relevant booking: All payments made by the Client to G Adventures in respect of the cancelled Pre/ Post Cruise Add-On shall be refunded to the Client. (b) Cancellation 89-60 days before departure of fi rst Product to depart in relevant booking: an amount equal to 50% of the payments made by the Client to G Adventures in respect of the cancelled Pre and/or Post Cruise Accommodations shall be refunded to the Client. (c) Cancellation less than 60 days before departure of fi rst Product to depart in relevant booking: no refund shall be payable to the Client in respect of the cancelled Pre and/or Post Cruise Accommodations. Cancellation of Kayaking, Camping, and Theme Packs: (a) Cancellation 31 days or more before departure: Client shall receive a full refund in respect of cancelled Kayaking, Camping, and/or Theme Pack. (b) Cancellation 30 days or less before departure: No refund shall be payable in respect of any cancelled Kayaking, Camping, or Theme Pack. 12. GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY G ADVENTURES G Adventures guarantees all scheduled Tour departures that have been booked by a Client shall depart as scheduled (subject to reasonably itinerary changes as contemplated elsewhere in these Terms). Brochures, and other printed materials displaying Tour information and departure dates are subject to change, and such dates are excluded from this guarantee. A departure shall become guaranteed once at least one Client has a confi rmed booking upon it (secured, at minimum, via valid payment of a deposit). This guarantee is not applicable in the case of Force Majeure, as herein defi ned. If a Tour is cancelled by G Adventures before the agreed date of departure for reasons not arising from Force Majeure or the fault or negligence of or within the reasonable control of the Client, the Client shall have the choice of: (a) accepting from G Adventures a substitute Product of equivalent or superior value, where such substitute is reasonably available; or (b) accepting from G Adventures a substitute Product of lower value if no Product of equivalent or superior value is reasonably available, and to recover from G Adventures the diff erence in price between the price of the Product originally purchased and that of the substitute Product; or (c) accepting from G Adventures a full refund of all monies paid for the cancelled Product(s). G Adventures is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the cancelled booking including but not limited to visas, vaccinations, non-refundable fl ights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment. G Adventures reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where after departure a signifi cant element of the Product(s) as described cannot be provided, G Adventures will make suitable alternative arrangements for the continuation of the trip Product(s). If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, G Adventures will provide the Client a refund of unused Products or Product portions. 13. TRAVEL DOCUMENTS The Client is entirely responsible for securing and must be in possession at all times while on a Tour of a valid passport TERMS & CONDITIONS 134